LuckySpins Casino Data Protection

At Lucky Spins, we take your privacy seriously and are fully committed to protecting the personal information you share with us. This Privacy Policy explains how LuckySpins Casino collects, uses, stores and safeguards your data when you visit luckyspins.com, register an account, or use our services, including our mobile application. Our casino is operated by White Star B.V., a company incorporated under the laws of Curacao with registration number 153150, licensed by the Curacao Gaming Control Board under licence OGL/2023/159/0076. Privado Ltd., a company incorporated in Cyprus, acts as a facilitating company supporting our operations. By using our platform, you agree to the practices described in this policy.

Information We Collect

Our Lucky Spins platform collects several categories of information to provide you with a safe, personalised and compliant gaming experience. When you create a lucky spins login, we ask for basic identification details, and additional verification documents may be requested later to comply with anti-money-laundering and know-your-customer obligations.

• We collect registration details such as your name, date of birth, address, e-mail address and phone number.
• We gather identity verification documents, including proof of identity and proof of address, to confirm you meet our minimum age requirement of 18 or the legal gambling age in your jurisdiction.
• We record payment information when you make a deposit or request a withdrawal through methods such as credit cards, Skrill, Neteller, MuchBetter, Paysafecard, Flexepin, bank transfer or cryptocurrency.
• We track your gaming activity, including bets placed, games played, session duration and bonus usage, to operate our loyalty and VIP schemes.
• We automatically collect technical data such as your IP address, device type, browser, and operating system when you visit LuckySpins, which helps us detect fraud and prevent unauthorised access.

Information From Third Parties

We may receive information from identity verification providers, payment processors, fraud prevention services, and affiliate partners operating under the Rhino Affiliates programme. Where you arrive at our site through an affiliate link, we may receive data confirming your referral source.

How We Use Your Information

We use the information we collect for a number of legitimate business purposes connected to operating LuckySpins Casino responsibly and securely.

• We use your data to verify your identity, age and location, and to ensure you are not accessing our services from a Restricted Territory.
• We process your information to manage deposits, withdrawals, and to administer promotions such as our welcome package, free spins offers, and any lucky spins casino no deposit bonus you may qualify for.
• Our LuckySpins bonus terms require us to monitor account activity to detect irregular playing patterns, bonus abuse or fraudulent behaviour before releasing withdrawals.
• We use your contact details to send account notifications, service updates, and, where you have consented, marketing communications about new games and promotions.
• We analyse aggregated data to improve our website, our lucky spins app, and the overall quality of our gaming library.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and remember your preferences. Cookies help us recognise your device so you can access your lucky spins login more conveniently on return visits, and they allow us to keep your luckyspins casino login session secure while you play.

• We use essential cookies required for site functionality, account authentication and security.
• We use performance and analytics cookies to understand how players interact with our games and pages.
• We use marketing cookies to deliver relevant offers and measure the effectiveness of our promotional campaigns.

You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services, including access to your account.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate LuckySpins Casino and deliver our services.

• We share data with payment providers to process deposits and withdrawals securely.
• We share limited data with game providers and studios supplying the slots, live dealer games and jackpot titles available on our platform.
• We may share data with regulatory authorities, including the Curacao Gaming Control Board, where required by law or our operating licence.
• We share data with fraud prevention and identity verification companies to protect our players and our business.
• We may share data with partners who support our Lucky Spins app, including hosting and distribution services for our Android application.

Our LuckySpins app is distributed directly from our website rather than through an app store, and we apply the same data protection standards to app users as we do to desktop and mobile browser players.

Data Security

We implement industry-standard security measures to protect your information, including SSL encryption across our website and PCI DSS compliant handling of payment card data. We restrict access to personal information to employees and partners who need it to perform their duties, and we regularly review our security practices to address emerging risks.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, accounting and licensing obligations. Where your account becomes inactive, we retain your data in accordance with applicable law even where account fees or closure procedures apply. Once retention is no longer required, we securely delete or anonymise your information.

International Data Transfers

Because we operate internationally, including serving players across International, Finland, Estonia, Canada, Norway and New Zealand locales, your data may be transferred to and processed in countries outside your own, including Curacao and Cyprus, where our facilitating partner Privado Ltd. is based. We take appropriate steps to ensure such transfers are conducted with adequate safeguards.

Lucky Spins NZ Players

Players accessing Lucky Spins NZ services benefit from a dedicated support team, and we process your data in line with this policy regardless of the locale through which you access luckyspins.com.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting these wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing activities, including direct marketing.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact us using the details below, and we will respond in accordance with applicable law.

Children's Privacy

Our services are strictly intended for individuals aged 18 or older, or the minimum legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how LuckySpins Casino handles your data, or wish to exercise any of your privacy rights, please contact our support team at support@luckyspins.com. Our customer support is available around the clock via live chat and e-mail to assist with any privacy-related enquiries.