LuckySpins Terms and Conditions

Welcome to Lucky Spins. These Terms and Conditions govern your use of our website and all services offered under the Lucky Spins brand at luckyspins.com. By registering an account, completing a Lucky Spins login, or accessing our platform through the LuckySpins casino login page, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

Who We Are

Our casino is owned and operated by White Star B.V., a company incorporated under the laws of Curacao with company registration number 153150, registered at Korporaalweg 10, Willemstad, Curacao, trading as Lucky Spins. Privado Ltd., a company incorporated under the laws of Cyprus with registration number HE 417876 and registered office at Chytron 1, Flat/Office 301, 1075, Nicosia, Cyprus, acts as a facilitating company for White Star B.V. We hold a licence issued by the Curacao Gaming Control Board under licence number OGL/2023/159/0076, authorising us to offer interactive games of chance. You can verify our certification via the clickable seal in our footer, which links to cert.gcb.cw.

We operate several websites and brands independently of one another under the White Star umbrella. If you wish to self-exclude from LuckySpins, you must request this separately from us, or contact our customer support team by e-mail to apply self-exclusion across all associated brands at once.

Eligibility

You must be at least 18 years old, or the legal age of gambling in your jurisdiction, whichever is higher, to register a LuckySpins casino account or use any of our services. We do not permit persons under 18 to gamble with us under any circumstances. We also do not allow politically exposed persons, heads of international organisations, or their family members and close associates, to register or maintain an account with us.

Access to Lucky Spins casino is not available to residents of, or persons physically located in, our Restricted Territories, which include, on a non-exhaustive basis, the United States, the Netherlands, France, the Dutch West Indies and Curacao. We deploy technological measures to block access from these locations. Any funds deposited by a person located in a Restricted Territory, whether permanently or temporarily, will be forfeited and will not be returned. As a Lucky Spins NZ player, you can enjoy full instant play access to our casino once your account has been verified.

Your Account

Only one account per person is permitted. We may limit account registration to one per person, family, household address, e-mail address, telephone number, IP address, payment method, linked e-wallet, mobile device, computer or application download instance. Once you complete your LuckySpins login for the first time, we may carry out identification, credit and fraud verification checks, and we reserve the right to suspend your account until these checks are complete.

We strongly recommend that you keep your Lucky Spins login credentials confidential. You are solely responsible for any activity carried out through your Lucky Spins casino login. Should your account remain inactive for at least five consecutive months, we may deduct a fee equivalent to your entire account balance after providing you with notice, after which your account will be closed and can only be reopened through our customer support team.

Deposits and Withdrawals

• Our minimum deposit and minimum withdrawal amount across all supported methods is 20 units of your selected currency.
• We accept deposits via Visa and Mastercard, Paysafecard, Skrill, MuchBetter, Neteller, cryptocurrency including Bitcoin and Ethereum, and Flexepin.
• Withdrawals are processed via Credit Card, Bank Transfer, Skrill, Neteller, MuchBetter, Jeton Bank, and cryptocurrency including XRP.
• We generally process withdrawal requests within 12 hours, after which funds arrive instantly or within 1 to 3 business days depending on the method chosen.

We apply default withdrawal limits of EUR 5,000 per day, EUR 20,000 per week and EUR 50,000 per month, or the equivalent in any currency. Unless you have been appointed a genuine VIP by our management, the maximum cumulative net result we will pay out in any 24-hour period, measured 00:00 to 23:59 CET, is USD 100,000 or the currency equivalent; progressive jackpot wins are exempt from this cap. We do not accept third-party payment methods, and any deposit made in breach of this rule will be voided along with any resulting winnings.

Bonuses and Promotions

We offer new players a welcome package consisting of a 100% deposit match up to 500 plus 500 Free Spins on Big Bass Amazon Xtreme. Our LuckySpins bonus offers, along with all reload bonuses, free spins, bonus money and other promotional credits, are governed by our separate Bonus Policy and are subject to a 35x wagering requirement unless otherwise stated. Reload bonus balances must be wagered within 7 days of receipt, and free spins must be used within 1 day, after which any remaining bonus funds and associated winnings are forfeited.

Our LuckySpins no deposit bonus offers, where available, are subject to maximum winning caps that vary by currency, and your account must be fully verified with a minimum deposit made before we process any withdrawal derived from a no-deposit bonus. While a bonus is active, we apply a maximum bet limit of 10 EUR, GBP or USD per spin. We reserve the right to void bets placed above this limit, along with any resulting winnings, and to apply a wagering penalty.

Games and Software Providers

We offer over 5,000 games sourced from more than 46 licensed studios, including Pragmatic Play, NetEnt, Evolution Gaming, Play'n GO, Microgaming, Quickspin and many others. All games available across our Lucky Spins slots and tables are independently tested and certified for RNG fairness and RTP by accredited testing laboratories. Our four-tier Lucky Spins Jackpot, featuring MEGA, MAJOR, MINOR and MINI progressive tiers, runs across our library, and progressive jackpot wins are exempt from our bonus withdrawal cap and daily net-result limit.

Whether you are chasing LuckySpins casino real money wins or exploring new releases, you can try any eligible title for free in demo mode marked Try for Fun. You can enjoy our full LuckySpins online casino experience through your desktop browser, mobile browser, or our native Android app, available as a direct APK download at luckyspins.app. Our Lucky Spins app carries exclusive app-only promotions, giveaways, free bets and raffles. We do not currently offer a dedicated iOS application; Apple users can access our fully optimised mobile website with the same functionality.

Responsible Gaming and Self-Exclusion

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. If you feel that your gambling has become a problem, we encourage you to contact our customer support team, available 24/7 via live chat and e-mail, to discuss the options available to you.

Governing Law and Disputes

These Terms are governed by the laws of Curacao, and the courts of Curacao shall have exclusive jurisdiction over any dispute arising from your use of our services. We aim to resolve any complaint within 90 days of notice through our customer support and compliance departments. If you believe we are in material breach of our licensing conditions, you may raise this with the Master Licence Holder, Antillephone N.V., via the e-mail address published in our footer.

Changes to These Terms

We may amend these Terms and our Bonus Policy from time to time to reflect changes in our services, regulatory requirements or business practices. Where our Terms are translated into another language for your convenience, the English version will always prevail in the event of any conflict. We recommend that you review these Terms periodically to stay informed of any updates.

Contact Us

If you have any questions regarding these Terms, your LuckySpins casino account, or need assistance completing your Lucky Spins login, our support team is available around the clock via live chat or by e-mail at support@luckyspins.com. We are here to help ensure your experience with us is safe, fair and enjoyable.